Refunds — Foldout

This Refund & Cancellation Policy is part of, and incorporated into, the Foldout Terms of Service.

1. Billing

Foldout is offered as a subscription. Fees are billed in advance for the billing term you select (annual by default; monthly if offered). Pricing is per active property on a graduated basis — each additional property is billed at a lower per-property rate — metered on the properties in your workspace that have become billable. Users and collaborators are never charged; billing is at the workspace/organization level.

2. Free allowance

Each property's first update is free to draft, review, export, and send. A property becomes billable only when it advances to its second update. You are not charged until a property crosses that point, and no card is charged during any free or comped period.

3. Cancellation

You may cancel at any time from the customer billing portal. Cancellation stops future renewals; your subscription remains active through the end of the term you have already paid for, after which it will not renew. Cancelling does not delete your data — you may export or delete your content separately within the Service.

4. Refunds

Except where a refund is required by applicable law, fees already paid are non-refundable, including for partial or unused portions of a billing term. Downgrades and property removals take effect at the next renewal and do not generate a refund or credit for the current term. We may, at our discretion, grant a refund or credit in individual cases; doing so does not obligate us to do so in any other case.

5. Founding and comped accounts

Accounts enrolled in the Founding Operator program or otherwise comped are not charged during their comp period. At the end of that period, billing begins at the rate agreed at enrollment unless the account is cancelled beforehand.

6. Price changes

We may change pricing or plans on a going-forward basis with reasonable notice; changes do not affect the term you have already paid for.

7. Billing questions and disputes

Please contact campbell@foldout.io with any billing question before initiating a chargeback, so we can resolve it quickly.